Masterclass: Effective Customer Feedback Surveys
This webinar is open to Growth Members only. Learn more and sign up for Growth Membership.
Customer service remains a great way to differentiate your business, to innovate and to improve products and services. Getting customer feedback is, however, an art.
Join us on 27 March when Kate Tribe of Tribe Research hosts a Masterclass on how to design effective customer feedback surveys.
During this one-hour interactive sessions, we'll look at:
- The Survey is part of a feedback cycle. How to have a clear aim and develop a communications strategy around it.
- Utilise with whole business. Identify the existing data that you can utilise to increase the value of your survey for your business
- Do a brand check with your survey. The survey is a communication and feedback tool. What does it say about you and your business?
- Some key questions that are good to ask customers.
- How many participants do you need to get started?
- The basics around incentives. What works and what doesn't.
Submit your customer service feedback survey for review during the session. Just complete and submit the form below.
What is a Masterclass?
Masterclasses are small-group sessions that focus on specific member issues and offer practical advice in a hands-on way. Masterclasses are one of the many benefits of Growth Membership and are often conducted by other Growth members who are experts in an area that is needed and wanted.
Watch the December 2011 Masterclass on Effective Website Copy.
Event Details:
Masterclass: Effective Customer Feedback Surveys - National Webinar
This webinar is open to Growth Members only. Learn more and sign up for Growth Membership.
Note: You will need internet access to participate in this Webinar. Call costs may apply if you do not use VoIP (Voice over Internet Protocol).
Your Speaker:
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Kate Tribe, Tribe Research
Kate Tribe is the founder and Managing Director of Tribe Research, an innovative and creative company focusing on accessible ways for business, non-profit and government sectors to grow from a better understanding of their tribe.
Read more about Kate Tribe. |
Submit Your Customer Feedback Survey for Review During the Live Webinar:
What is a webinar?
A webinar is a web-based seminar. To participate you will need high-speed internet and a USB headset (with microphone). Instructions will be sent to you on receipt of your registration.
Not a member?
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Is this event right for you?
This event is suitable for women who are managing a business and those who are in the Growth stages of business.
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The Business Growth Webinar Series
This event is part of the Business Growth series of webinars which are free to those with Growth Member membership to the Australian Businesswomen's Network. For details on the benefits of Growth Membership, take a look at our Membership Comparison Chart. For details on other webinars - see the Events section on our website or visit our webinar library to access lapsed webinars on-demand. |
What's Next?
Register below through our secure online shopping system. Upon registration you'll receive confirmation of your attendance. If you have any questions you can send us an email or, call 1300 720 120. If you are a member, remember to login to get free entry.
