Rewards for Business
How to reward customers, create a loyal fan base and transform your customers' experience.
The way that we interact with customers has changed. The environment for businesses has transformed over recent years. Client expectations are higher and the level of transparency and involvement that many customers expect has been 'turned on its head.'
So, how do you reward and thank the very people who are keeping you in business and driving new business to you?
Rewards for Business was presented by the Australian Businesswomen's Network on 28 June 2011. Sponsored by American Express.
During this webinar, we'll look at:
- Ideas to transform the client experience and blow the competition away
- Rewards programs that work (and which ones don't)
- The mechanics of fuelling customer evangelism
- Simple ways to make a big impact
- Are all customers created equal? We'll take a look
- Why generosity is your secret weapon
- How today's business environment demands more from you
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With real-life examples, this webinar shows how some of the world's great businesses are winning the hearts and minds of their customers, and how you can too.
Your Speakers:
Debra Templar
The Templar Group
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Debra Templar is one of Australia's leading retail enthusiasts, keynote speakers and business coaches. She has an abundance of retail experience, including sales (retail and direct sales), management, merchandising, customer service, and so much more. Her articles and seminars are an inspiration to many, many retailers who work hard every day to build their businesses. She is a regular contributor to Australian Business Solutions, StartUp Smart Daily and Greenworld.
Read more about Debra Templar. |
Clare Kinsey
American Express
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Clare has worked at American Express for the past six years across a broad range of roles in Australia and overseas, and is instrumental in developing and delivering the ongoing strategy and development for the American Express Membership Rewards loyalty programs in Australia and New Zealand. American Express was the first financial services provider worldwide to launch a loyalty program in 1992, and has won multiple awards in Australia.
Read more about Clare Kinsey. |
Jenn Lim
Delivering Happiness
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Jenn Lim is the CEO and Chief Happiness Officer of Delivering Happiness, a company that she and Tony Hsieh (CEO of Zappos) co-created in 2010 to inspire happiness in work, community and everyday life.
Read more about Jenn Lim. |
Get a Copy of Delivering Happiness:
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Delivering Happiness: A Path to Profits, Passion and Purpose
By Tony Hsieh
If you want to truly wow your customers, we recommend a copy of the book Delivering Happiness by Zappo's CEO, Tony Hsieh.
It shows how a very different kind of corporate culture is a powerful model for achieving success and happiness.
 Order your copy of Delivering Happiness from Booktopia today and save.
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Is this event right for you?
This event is suitable for women who are in all stages of business.
*On receipt of your order, you will be sent a link to watch this webinar
