Angela Vithoulkas is the multi-award-winning CEO of VIVO cafe, one of Sydney CBD's most recognisable cafe brands. She has forged a strong reputation for the cafe through clever marketing techniques and a belief that customer service excellence forms the basis of every successful business.
Angela Vithoulkas is the multi-award-winning CEO of VIVO cafe, one of Sydney CBD's most recognisable cafe brands. She has forged a strong reputation for the cafe through clever marketing techniques and a belief that customer service excellence forms the basis of every successful business.
She is passionate about small business, women in business, and social responsibility.
In this video interview we discuss:
How Angela balances working IN her business (spending hours on the shop floor) and working strategically on business growth
Why small business is a power behind Australia's economy
Why she doesn't believe in balance
How she has successfully used social media (Four Square specifically) to drive customers to her stores
Plus, Angela shares your top strategies for making your small business work.
More about Angela Vithoulkas
At her 'day job' Angela is fully hands on, and as she says "small business is big business". Born into the hospitality industry, she has been serving customers in Sydney’s CBD for over 26 years and is well known for her humour and no-nonsense approach to running a business and a team of dedicate staff.
Her passion for business and astute strategic vision has won her numerous awards, including City of Sydney Business of The Year & NSW Entrepreneur of the Year. Angela was also the winner of the 2007 Telstra NSW Business Owner Award. Angela is an enthusiastic advocate for women in business and entrepreneurial owner-operators.
Her high standards for customer service and innovative marketing built VIVO café into the strong brand it is today and she has experienced extraordinary success in the Sydney CBD. Angela is natural, entertaining and unafraid to speak her mind. She is at the coalface of business for 14 hours a day and through this is able to offer a unique and highly-relevant insight to encourage and inspire other business owners, corporations and managers.
An active member of the social media community, Angela has become an online Sydney business figure respected by influential thought-leaders and small business owners alike. Her unique approach to the social media world through blogs, Twitter, Facebook and now foursquare has allowed her to establish multiple personalities and a large following in the business world. Her innovative character, Little VIVO Lady, has given her a unique vehicle to promote her customer service values in an entertaining way, which she is now able to easily translate to the world of corporate presentations.
In Her Shoes is a regular video series presented by the Australian Businesswomen's Network and BNet.com.au. Each interview features an inspiring businesswoman and her strategies for success. New episodes are released regularly. Become a Community Member for regular updates. StartUp and Growth Members get updates automatically.
