Published: 18 May 2011
How to Win Customers' Hearts and Minds
Vivienne Kane
In this episode of the herBusiness podcast, we interview Vivienne Kane, co-owner of Minuteman Press Prahran, who is very passionate about customer service. Enjoy this interview!
Welcome to the herBusiness program, where we interview inspiring businesswomen and entrepreneurs.

In this episode, we interview Vivienne Kane, co-owner of Minuteman Press Prahran, a print franchise. Vivienne is extremely passionate about customer service.

In this interview, Vivienne shares:

  • customer service mistakes that could be costing us customers
  • how to give your customers that 'better than expected' service
  • how to get your staff to offer the same level of service you would - as a business owner
  • what to do when things go wrong

Enjoy this interview with Vivienne Kane.

 
    


About Vivienne Kane

Director, Minuteman Press Prahran

Vivienne Kane is the co-owner of Minuteman Press Prahran, established 11 years ago as part of the Minuteman international print franchise. Minuteman Prahran specialises in working with small businesses, assisting them to make informed choices when buying print and providing ideas for using print to generate leads, grow sales and encourage repeat business. Minuteman also has an online specialty website – CalendarPrint, which supplies custom wall and desk calendars to both business and not for profit organisations throughout Australia.

Vivienne is also one of our herBusiness bloggers.

Blog Posts by Vivienne

Connect with Vivienne

Phone: 03 9510 4700
Email: vivienne@minuteman-prahran.com
Website: Minuteman Press Prahran
Facebook: Minuteman Press Prahran
ABN Member Profile: See Vivienne's Profile


 

herBusiness is a podcast series presented by the Australian Businesswomen's Network. Each interview features an
inspiring business person's story and strategies for
success. New episodes are released regularly.
Subscribe on iTunes to receive regular episodes.

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