Your goals are WHAT you want to achieve, where you want to go. But to achieve them you should also look at the WHO of the project: the sort of person you would need to be and how you will need to behave or operate to make the journey to success.

For example, it's easy to set a goal to have a million dollar business - that's WHAT you want to have. But to achieve the goal, WHO would you have to become?

When I am working with a client on a goal plan we write a Success Policy, which is a context for the WHO. To do this we look at what has worked for them in the past when they are on track to their goals. Then, maybe much more importantly, we look at what hasn't worked. The things that stopped or blocked the path to success that they wouldn't want to get in the way again!

To create your own Success Policy, look back on your successes and learnings and think about the personal or business behaviours, guidelines or systems you need to have in place to make the journey towards your goals easy.

You can separate out your personal and business policies or combine them. Here are some examples of the sorts of things to include:

• Firm written agreements with all clients, staff and contractors
• Complete cycles on my desk at the end of each day
• All quotes to be checked by two people
• Be well-groomed at all times
• Never act on assumption, get the facts firs
• Keep meticulous financial records
• Acknowledge all communications within 24 hours
• Exercise every day
• l0% of time to be spent on marketing
• Don't try to do it all myself. Delegate whenever possible.

Your Success Policy is not set in stone. It's something to develop, build and adjust over time as you discover what works, what doesn't work or what is no longer working for you. When you have written your Success Policy, refer to it often to remind you what needs to be done to keep you on track towards your goal. You'll find that stumbling blocks can often be traced back to not following your policy or needing to introduce another item.

When you're up and running to achieve a particular goal or outcome, you need motivation, focus and stamina. All three require lots of energy. Anything that ''zaps'' that energy needs to be addressed and handled.

One of the first things I do with my clients, even before we set any goals, is help them find out what they are tolerating in their lives - business, personal, environments and relationships - and how they can eliminate or at least reduce the stress these tolerations cause.

A toleration is simply something you are putting up with. You don''t have it in your life by choice and the action of tolerating is what zaps your energy. "Tolerations" is a term that was coined by Thomas Leonard, the founder of CoachU Inc.

Tolerations aren't necessarily the big problems in life, they can be quite small and seemingly trivial. But big or small, they have one feature in common - they drain your energy, weigh you down and take the focus away from your goals.

Big tolerations can be things like the lack of quality of your office space or equipment, or the unacceptable behaviours of people around you. Small toler-ations are those niggly little annoyances that continually drive you mad.

I'll give you an example of a little toleration I have. The passenger side-door lock of my car is jammed and will not open from the outside. Every time I go to open the passenger side to put something in the car or let someone in, I get stopped in my tracks, curse and mumble, and have to go around to the driver's side to get into the car. So for a few moments my focus on what I am doing or where I was going is lost and my energy zapped by my frustration at this toleration.

It's going to be fixed the next time the car goes in for service, but meanwhile it's something I'm reluctantly putting up with. Do you have any little tolerations like this?

Take a look around and see what you are tolerating. Make a list of five things in each of the various areas of your life and keep adding as you think of more.

I once did this in my home office and came up with the fact I was tolerating:

• Glare on the computer
• Desk too small
• Office space situated in living area
• Files in a mes
• Nowhere comfortable to sit when I was on long conference calls

Those tolerations were really zapping my energy and my ability to operate at my best.

When you are handling tolerations, look for the big one, which will automatically clean up a lot of the little ones in the same area.

In my case I moved my office out of the living room into a separate dedicated office space. I immediately had room for a bigger desk and an armchair and there was a position for the computer that had no glare. My living room was once again a work-free space to come home to. And all this inspired me to handle the messy files!

It''s no coincidence that once I eliminated my major work tolerations, my productivity and income increased significantly!

Be aware that sometimes putting up with tolerations is a way of procras-tinating and making excuses for not being able to move forward.

Back to your tolerations lists. Can you commit to eliminating those little annoyances that zap your energy and find ways to handle the big ones? If you are tolerating the way someone is towards or around you, are you willing to ask them to change or put them out of your life?

The main thing to remember is that tolerations are about choice. Imagine what your life would be like if you chose to put up with nothing - at home, in the office, in your relationship, around your car or even your own behaviour.

A big ask, I know, but even getting rid of l0 tolerations in your life, say one a week, will make an amazing difference to how you operate and how easily you achieve your goals.

Wendy Buckingham is a writer, speaker, coach and author of Ready Set Goal.

Her information website on coaching is dedicated to providing credible, independent resources on becoming a coach or adding life or business coaching to a skills portfolio.

To get to know Wendy better and to see what she offers, visit All About Becoming A Life Coach and her blog Becoming a Professional Coach for some great coaching and goal setting tips.