Published: 12 January 2011
Mentoring and Training. A Key to Award-Winning Travel Agency's Success.
Penny Spencer
Penny Spencer is the owner of award-winning corporate travel agency Spencer Travel. For 60% of her staff, Spencer Travel has been their only job - and, this team dynamic, Penny tells us, is part of the reason for her success.

Penny owner of award-winning corporate travel agency Spencer Travel. For 60% of her staff, Spencer Travel has been their only job - and, this team dynamic, Penny tells us, is part of the reason for her success.

In this video interview we discuss:

  • How starting off stuffing envelopes was her foot in the door of the travel industry
  • Why she focuses on staff training as a way to build business culture
  • How also how taking the time to believe in your staff pays off and
  • The importance of mentoring



About Penny Spencer

Penny Spencer started her career in the Travel Industry 26 years ago. After having a stint at nursing Penny decided that the travel Industry was more her style, although having a love of dealing with people and having a passion for travel she decided to do a travel course.

While attending the travel course Penny worked for free stamping brochures at Adventure World in Brisbane so she could get some real time experience. After finishing her course they employed her as a part time junior or in those days a Girl Friday.

From that day on Penny has remained in the travel industry and now owns her own successful award winning corporate travel agency in Sydney - Spencer Travel.

Over 60% of her staff have only worked for Penny and this is what has helped Penny win numerous awards. Penny no longer consults and spends her time training her staff and growing the business as well as being an active member of the Industry that she loves.

IN 2010 Spencer Travel won the Best Corporate Agency - Single location at the National Travel Industry Awards and Penny herself has been a finalist in the Telstra Business Women's Award.

Last year Penny founded a Mentor Program for the Travel Industry - TIME - Travel Industry Mentor Experience which is into it's 3rd intake of Mentorees. Penny also started another company 3 years ago 24x7 Solutions - a business that manages the after hours and emergency assistance for 25 other Travel Management Companies.

Penny is constantly looking for new opportunities in Business and has recently joined EO as well as being on 6 other Committees within the Travel Industry.

Connect with Penny

Phone: 02 9281 5477, 0417297452
Email: Email Penny
Website: Spencer Travel
LinkedIn: LinkedIn

About the In Her Shoes series

In Her Shoes is a regular video series presented by the Australian Businesswomen's Network and BNet.com.au. Each interview features an inspiring businesswoman and her strategies for success. New episodes are released regularly. Become a Community Member for regular updates. StartUp and Growth Members get updates automatically.

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