Director, The Silver Owl
The SilverOwl is a boutique consulting firm specialising in customer service processes and efficiencies for small and medium size companies.
We help our clients create a customer service that is appropriate and reliable.
Regardless of how good a product is, or how strong the marketing, without the right service and delivery to customers a business' competitiveness will be challenged.
We are passionate about bringing sense and sensibility to customer service.
We are not just about doing the job. We also provide our clients with lasting support in process efficiency and business performance through our coaching programs.
Our coaching is tailored around our client's needs and provide the confidence to achieve their business goals.
Julie Wise, founder of The SilverOwl, is an accredited Member of the Australian Institute of Company Directors and an alumnus of the Institute of Executive Coaching. She is on the Australian Businesswomen's Network Advisory Board, a member of the NSW Committee of the Australian Women Archive Project. She is also a member of the Fred Hollows Foundation.
Julie Wise is a specialist in business performance, effectiveness and cost efficiencies. Prior to founding The SilverOwl, Julie held several senior roles leading project teams in the retail, corporate and online ecommerce worlds.
My greatest passion is to making things simpler and to bring back sense and sensibility into businesses. Many businesses over-complicate their world because they think they need to 'because others are doing it'. It doesn't need to be like this - follow the trend and 'UN' your life.