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Unpacking A Unique Business Model

18 November 2010 | Susan Williams | No Comments

Susan Williams is the founder of award-winning business The Finishing Touch.

From modest beginnings 16 years ago, The Finishing Touch now employs more than two hundred casual staff nationally, and has a franchise in New Zealand. It has been independently recognised with more than 20 major industry and government awards.

In this video interview we discuss:

  • How Susan has differentiated her business, The Finishing Touch, from competitors
  • The strategies Susan uses to manage over 200 casually-employed staff
  • Why employing mature aged people has proved to be a winning formula and
  • The challenge of having such a wide network of operation, and how technology helps overcome this

Enjoy this interview with Susan Williams.


In Her Shoes

About the In Her Shoes series

In Her Shoes is a regular video series presented by the Australian Businesswomen's Network and BNet.com.au. Each interview features an inspiring businesswoman and her strategies for success.

 


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Susan Williams
Susan Williams

Guest

Susan Williams

Susan Williams

Susan Williams did not have an ideal or classical educational background - leaving her local High School in 1976 after Year 10, with no tertiary education. Her parents also separated when she was young. Consequently, Susan's education from an early age came from 'real world' experiences, working ...


Read more about Susan Williams

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